SHIPER.[LEGAL ENTITY DETAILS TO BE CONFIRMED]
1. Policy status
This draft identifies decisions required before public launch. It does not create a final customer or partner entitlement, fee or timeline.
2. Customer cancellation window
The product may distinguish cancellations by trip stage, such as before partner assignment, after assignment, during partner arrival or after pickup. The permitted window and relevant consequences require business and legal approval.
[CANCELLATION WINDOW TO BE APPROVED]
3. Customer cancellation fee
No customer cancellation fee is published in W2. Any future fee must be proportionate, clearly presented before confirmation and reviewed for applicable legal requirements.
[CUSTOMER CANCELLATION FEE TO BE APPROVED]
4. Partner cancellation consequences
Partner cancellations may require operational review depending on timing, reason and trip impact. No penalty, suspension threshold or financial consequence is established here.
[PARTNER CANCELLATION CONSEQUENCES TO BE APPROVED]
5. Refund eligibility
Refund eligibility may depend on the payment method, trip stage, service outcome, duplicate payment, operational cancellation or other approved circumstances.
[REFUND ELIGIBILITY RULES TO BE APPROVED]
6. Refund processing timeline
Processing time may vary by payment method and financial institution. No exact timeline is claimed until payment operations and provider arrangements are confirmed.
[REFUND PROCESSING TIMELINE TO BE APPROVED]
7. Exceptional circumstances
SHIPER may need a reviewed process for emergencies, unsafe conditions, vehicle breakdowns, duplicate bookings, platform incidents and other exceptional cases.
[EXCEPTIONAL-CIRCUMSTANCE RULES TO BE APPROVED]
8. Raising a concern
Final in-app and support channels will be published before launch. Pre-launch questions may be sent to info@shiper.express.