[LEGAL ENTITY DETAILS TO BE CONFIRMED]
1. Purpose and scope
This draft is intended to describe how the future SHIPER customer platform, SHIPER Drive partner platform and public website may handle personal information. The final policy will depend on confirmed product operations, legal entity details and applicable law.
2. Information users may provide
Users may provide account and profile details, contact information, pickup and drop information, goods descriptions, partner or vehicle onboarding information, support communications and other information needed for a requested service.
3. App and account information
The services may process information associated with account creation, authentication, preferences, verification state and interactions with platform features.
4. Location and trip-related information
Where a user grants appropriate permission, the apps may process location information needed for booking, matching, navigation context, trip visibility, support and platform integrity. Trip-related information may include routes, status events and service communications.
5. Device and technical information
The services may process device, app version, operating system, network, diagnostic and security-related information needed to operate, protect and improve the product. Exact technical data categories must be confirmed before launch.
6. How information may be used
- Provide and administer SHIPER services.
- Support bookings, partner opportunities and trip operations.
- Verify users, partners and vehicles where applicable.
- Respond to enquiries and support concerns.
- Protect platform integrity and investigate misuse.
- Improve product reliability and user experience.
- Meet applicable legal obligations.
7. Service providers and disclosures
SHIPER may need carefully selected service providers to support infrastructure, communications, maps, identity processes or other product functions. No processor list is asserted in this draft. The final policy must identify material categories and legally required disclosures.
8. Data security
SHIPER intends to use reasonable administrative, technical and organizational safeguards appropriate to the product and risks. No system can be guaranteed completely secure, and this draft does not claim any unverified certification or specific encryption standard.
9. Retention
Information should be retained only for legitimate operational, safety, financial, dispute and legal purposes. Exact retention periods have not been approved and must be defined before launch.
10. User choices and rights
Users may have rights to access, correct, delete or otherwise control personal information depending on applicable law and operational requirements. Final request channels and identity-verification procedures remain to be confirmed.
11. Children and minors
Eligibility and age requirements must be finalized before launch. The services are not intended to knowingly collect information from persons who are not eligible to use them.
12. Policy changes
The final policy may be updated as the services, legal requirements and operating model evolve. Material update practices will be confirmed during legal review.
13. Contact
Pre-launch privacy questions may be sent to info@shiper.express. Formal privacy and grievance contacts remain to be confirmed.
[LEGAL ENTITY DETAILS TO BE CONFIRMED]
SHIPER.