SHIPER.1. Request deletion
Until an in-app deletion control is available for your account type, email info@shiper.express from an email you can access with the subject “SHIPER account deletion request”. Include the registered mobile number and state whether the account is a customer or SHIPER Drive account. Do not send a password, one-time code, full bank credentials or identity-document image by email.
2. Identity verification
SHIPER may ask for limited additional information or an in-app/account verification step to confirm that the requester controls the account. We will not complete deletion where we cannot reasonably verify the request.
3. What deletion does
After verification, SHIPER will close the account and delete or de-identify associated personal information that is no longer reasonably required. This may include profile data, saved preferences, device notification associations and other account-linked information, subject to the exceptions below.
4. Information that may be retained
Some booking, transaction, payout, verification, safety, support or dispute records may be retained where reasonably necessary to comply with law, maintain financial records, establish or defend legal claims, prevent misuse, protect users, or complete an unresolved service or payment obligation. Retained information remains protected and is used only for the permitted purpose.
5. Before deleting
Account deletion may be irreversible and can remove access to booking history, rewards, partner onboarding information and other account features. Complete active trips, refunds, payouts or support matters before requesting deletion. Deleting the app from a device does not delete the account.
6. Confirmation and questions
SHIPER will acknowledge the request and communicate when it is completed or if more information is reasonably required. Timing depends on verification, active obligations and lawful retention requirements. Questions may be sent to info@shiper.express.